Help & Support
Answers to common questions, and how to reach us if you need a hand.
Frequently asked questions
How do I log a trade?
Open the app and use the Log trade action (the + button in the top bar, or Trade Log). Enter the symbol, side, size, entry and exit, and any notes — then save. Your trade is added to your journal and analytics immediately.
How do I import trades from a CSV file?
From the Trade Log, choose the import option and upload a .csvexport from your broker or spreadsheet. We’ll map the columns and show you a preview before anything is saved, so you can confirm the data looks right first.
How do I connect a broker?
Use Connect broker in the sidebar and follow the steps for your broker. Any API keys or secrets you provide are stored encrypted (AES-256-GCM), are used only to import your activity, and are never shared. See the Privacy Policy for details.
Is my data private?
Yes. Your trades and journal entries are private by default and isolated to your account. Nothing is public unless you explicitly choose to share it (for example, by opting into the leaderboard). Read the full Privacy Policy.
How do I export or delete my account?
Both are self-serve from your profile settings: you can export your trades and data at any time, and permanently delete your account and associated data. See the Privacy Policy for what deletion covers.
Contact us
Still stuck, or have a question that isn’t covered above? Email us and we’ll get back to you:
We aim to reply within 1–2 business days. Please include your account email and a clear description of the issue so we can help as quickly as possible.
Looking for our policies? Read the Terms of Service and Privacy Policy.